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IT Support Engineer

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  • Full Time
  • Dubai

Website Schneider Electric

IT Support Engineer Schneider Electric

 

About the job

Position Summary

The CBF2- Tech PartnerOn-Site Support Engineer is responsible to support Schneider Electric Workplace and infrastructure Equipment (including network-related ones) physically on-location at Schneider Electric facilities including but not limited to:

Workplace Equipment on-site services

  • Desk-side support,
  • Hardware break and fix
  • Warranty Management (vendor and third party contract management)
  • IMACD (Installation, Move, Add, Change, and Disposal Services)
  • Hardware and Software Asset tracking
  • Stock level Management
  • Non Catalogued Onsite Services (Non Standard Service Requests)

Infrastructure Equipment on site services

  • Eyes and Hand Support to server and network administrator
  • Escort Services to external suppliers
  • Non Catalogued Onsite Services (Non Standard Service Requests)
  • Level 1 support/responsibility to IT infrastructure

Responsibilities

  • Provides Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk.
  • Provides HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one.
  • Provides Asset Tracking services for Schneider workplace equipment. Assure CMDB is updated to reflect required, accurate data for new equipment deployments, equipment reassignment, equipment returns, etc.
  • Provides Eyes & Hand support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team.
  • Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals.
  • Provide physical on-site and/or remote support services for end users in remote locations.
  • Provide on-site support for any activities for server maintenance upgrades.
  • Provide L1 support for audio/ visual equipment.
  • Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal/external end users.
  • Perform and support hardware and software IMACDs, reinstallations, updates and downloads for desktops, laptops, SmartPhones/Tablets and other mutually agreed and defined devices.
  • Coordinate with external vendors for service to location infrastructure components.
  • Provide installation / relocation / disposal of network printers.
  • Provide a secure location for storage of on-site tapes.

Qualifications

Qualifications – External

  • Innovative and creative
  • 3-5 years of end-user support experience in different platforms
  • Graduated from at least technical college (2 years) related with computer science
  • Ability to work in flexible hours depends on need
  • Experienced with ITSM tools.
  • Microsoft certified professional
  • Governance and management of vendors.
  • SCCM, AD, McAfee, MS Outlook, Office 365.
  • Needs to be continually learning the latest platforms and technology tools.
  • Overall technical understanding of all IT platforms and services (e.g. networking, hardware, web development, app development, cloud computing, etc.).
  • Excellent verbal and written communications skills.
  • Excellent research, analytical, and problem-solving skills

Schedule: Full-time

Req: 0076BN

 

 

 

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