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IT Support – L1

  • by
  • Full Time
  • Saudi Arabia
  • SAR 5,000 – 6,000 USD / Year
  • Salary: SAR 5,000 – 6,000

Website Flint International

Job Details

Job Position – IT Support – L1

Company Name – Flint International

Location: Saudi Arabia

Salary: SAR 5,000 – 6,000 (Total Package)

Job Purpose
Provide efficient Level 1 / Level 2 end-user IT support, ensuring smooth operation of desktops, laptops, peripherals, and user applications while maintaining high customer satisfaction.

Key Responsibilities
– Provide on-site and remote IT support (hardware, software, OS, email)
– Troubleshoot Windows desktops/laptops, printers, and peripherals
– Support Microsoft 365 (Outlook, Teams, OneDrive) and basic Active Directory tasks
– Handle incident tickets, user requests, and escalations within SLA
– Manage system access, password resets, and user onboarding/offboarding
– Coordinate with internal IT teams and vendors for issue resolution
– Maintain IT support documentation and asset records

Required Skills & Experience
– 5+ years of hands-on end-user / desktop support experience
– Strong knowledge of Windows OS, MS Office / Microsoft 365, and basic networking
– Experience with ITSM tools (ServiceNow, Remedy, or similar)
– Excellent troubleshooting and customer-facing communication skills
– Ability to provide independent on-site support

Email: syed.ali@flint-international.me

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To apply for this job email your details to syed.ali@flint-international.me