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IT Support Specialist

  • by
  • Full Time
  • Dubai
  • 8,500 AED USD / Year
  • Salary: 8,500 AED

Nimbus Corporate Services

IT Support Specialist Jobs in Dubai

 

About the job

Position: IT Support Specialist 

Salary: 8,500 AED 

 

Nimbus Consultancy are seeking an IT Support Specialist to support our rapidly growing office in the Corporate Services industry. The role holder will be directly reporting to the IT Manager and working closely with the Managing Director of the Company. The ideal candidate will be competent in prioritizing and working with little supervision.

As an IT Support Specialist, your primary focus will be to provide exceptional end-user support to our users and executives, and to ensure that all staff-facing hardware and software requirements are met. You will touch on many aspects of IT and expertly support a multitude of technologies, with responsibilities including Apple device management, Microsoft hardware and software support, infrastructure, security, and network configuration and management, and much more.

In this role, you will be measured on your ability to accurately and effectively resolve and log all tasks and issues assigned to you.

 

Responsibilities:

  • Provide comprehensive IT support for the efficient resolution of user-reported incidents and requests, ensuring related tasks are followed through to completion and resolved in a timely manner.
  • Identify potential system or process issues and escalate to IT Manager.
  • Build and maintain user systems such as laptops and virtual desktops, and manage all related accounts (Active Directory, Email, etc.).
  • Configure and maintain other office IT equipment such as printers, routers, etc.
  • Complete projects related to the configuration and maintenance of all user-facing software and corporate applications. This includes researching products and software and their features, providing user training, and managing access and permissions.
  • Continuously review and analyse all processes, procedures, tasks, and outcomes with the aim of making recommendations to improve upon them.
  • Document all work including standard operating procedures (SOPs) and contribute to our knowledge base as needed.
  • Provide excellent customer service, be a great communicator and problem solver, and use a high level of individual judgment to ensure customer satisfaction.
  • Manage multiple priorities in a high-pressure environment.
  • Continuously develop and improve your own technical aptitude.

Requirements:

  • 3+ years of hands-on experience in both user and systems support, or related IT roles.
  • Proven experience supporting a multitude of different operating systems and devices (Apple, Microsoft, etc.), as well as remotely located end-users and systems.
  • Experience with Apple and Microsoft device management (ARD, SCCM) and device security/hardening.
  • Experience working with Windows Server tools (Active Directory, Exchange).
  • An understanding of hardware (including storage), virtualization, networking concepts (TCP/IP, DNS, DHCP), information security, and enterprise applications.
  • Some exposure to virtual desktops (VDI) in a corporate environment an asset.
  • Experience supporting Telephony and video conferencing systems (VOIP/PBX).
  • A proven track record in providing excellent end-user support to executive-level clients.
  • Ability to quickly analyse complex issues and come up with innovative solutions.
  • ‘Automate everything’ mindset with relevant real-world ITPA experience.
  • Ability to balance conflicting concerns such as security, maintainability, and usability.
  • Obsession with all thing’s tech, in and out of the office.
  • Self-motivated with a strong sense of ownership and urgency to deliver tasks and projects in a timely fashion.
  • Autonomous, detail-oriented, highly organized, and quick to adapt to changes.
  • Excellent English communication skills, both verbal and written.
  • Ability to work outside of typical business hours on occasion.
  • Certifications (e.g., ITIL® Foundation, Apple Certified Support Professional (ACSP), MCSA, CompTIA A+, etc.) a huge asset.
  • Ability to handle some physical lifting as required.
  • Willingness to handle any other work-related tasks, as required by IT Manager.

 

 

 

To apply for this job please visit www.linkedin.com.