Website 4FRONT
Job Details
Job Position – IT Support Specialist– Field (Retail)
Company Name – 4FRONT
Location – Dubai, UAE
Preferably: Immediate Join
Reports to: IT Manager
Looking for an experienced IT Administrator – Field with Immediate Joiners to support our client’s retail stores and head office. This hands-on role involves frequent store visits and maintaining POS, networks, endpoints, meeting rooms, and backend systems.
Key Responsibilities
Retail & Field:
– Support POS, payment terminals, barcode/label printers, and eCommerce hardware onsite & remotely.
– Maintain Meraki network devices; troubleshoot store connectivity.
– Support AV/VC meeting rooms (Teams/Zoom) and events.
– Assist in store openings, relocations, rollouts, and preventive maintenance.
Core IT / Infrastructure:
– Install, configure, and maintain desktops, laptops, printers, peripherals, and mobile devices.
– Manage Active Directory, Windows OS, Microsoft 365, and basic VMware administration.
– Monitor network/system health and respond to alerts.
Security, Patching & Backup:
– Manage endpoint protection, patching, encryption (BitLocker), and vulnerability remediation.
– Ensure backups and support disaster recovery readiness.
– Enforce IT security policies, data protection, and access controls.
Operations & Processes:
– Handle ticket lifecycle in ITSM tools (ServiceNow preferred).
– Maintain IT asset inventory, licenses, and vendor coordination.
– Document SOPs, runbooks, changes, and provide basic user training.
Skills & Experience:
– 3–5 years IT support; retail/multi-site experience preferred.
– Strong Windows OS, Active Directory, and – Microsoft 365 skills.
– Hands-on with POS, peripherals, networking; – Meraki dashboard knowledge.
– Familiar with ITSM tools, VMware basics, and firewall/router troubleshooting.
– Comfortable with patching, backups, endpoint security, and DR basics.
Certifications advantageous: CompTIA A+/N+, MD-100/101, ITIL Foundation, Meraki CMNA.
Personal Attributes:
– Professional appearance for customer-facing role.
– Proactive, service-oriented, accountable.
– Strong communication and ability to prioritize under pressure.
Email: deepesh@4frontconsultants.com
To apply for this job email your details to deepesh@4frontconsultants.com