Website Reach Group
IT Support Technician Jobs in Abu Dhabi
Hiring
IT Support Technician
Location: Abu Dhabi
Salary: AED 9,000
Language: Arabic is must
-Provide support to clients in IT systems problem rectification, reduce system downtime, and increase user productivity by ensuring fast turnaround time
-To work at any level of support assigned by the line manager or supervisor
-Implement, troubleshoot, and maintain hardware and software of IT systems remotely.
-Establish solutions to quickly resolve end-user incidents and problems logged in the service desk
-Evaluate and test new devices purchased by IT Unit related to end users
-Analyze service desk report and suggest permanent solutions related to common issues
-Establish root cause analysis and suggest corrective measures to eliminate recurring problems.
-Monitor and prepare call statistics using software tools available, conduct trend analysis.
-Provide recommendations on company application purchases.
-Document problem resolutions for future reference using the Knowledge Base.
-Provide orientation and on-the-job training to new department staff members.
-Ensure proper escalation and other sectional procedures are maintained.
-Closely coordinate with the service desk Agents in regularly updating the Configuration Management System (CMS)
-Ensure that tags/labels in all IT devices are saved in the inventory database.
Email : mjeelani@reachgroup.ae with subject line as Support Technician
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To apply for this job email your details to mjeelani@reachgroup.ae