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Job Details
Job Position – IT Support Technician
Location : Qatar
Industry: Oil and Gas
Respond to and resolve helpdesk tickets and requests raised by end users in a timely manner, ensuring minimal downtime.
• Troubleshoot hardware\software issues for desktop PC’s, laptops, tablets, servers and other related peripherals like printers and scanners.
• Troubleshoot issues related to operating systems, system tools issues and providing effective solutions or escalating as needed.
• Collaborate with cross-functional teams and third-party vendors to ensure IT goals and project milestones are met.
• Design support strategies for escalated issues and make recommendations based on complexity and criticality.
• Visiting various company locations like petrol stations, vehicle inspection stations, other operational facilities like fuel depots for end user support and troubleshooting.
• Diagnose and resolve system hardware, network, and software-related issues. Regularly evaluate new hardware and software solutions to improve system performance and user experience.
• Implement and enforce IT policies, ensuring compliance with organizational and industry standards.
• Preventive & Corrective Maintenance:
• Perform scheduled preventive and corrective maintenance on computers, laptops, printers, and authorized peripheral equipment.
• Apply operating system patches, firmware updates, and system upgrades, ensuring optimal performance and security compliance.
• Optimize system resources, conduct performance tuning, and ensure efficient utilization of hardware assets.
• Monitor network performance, addressing connectivity and performance issues swiftly.
• Provide basic network troubleshooting and ensure smooth operation of LAN/WAN environments.
• Support PC systems, retail automation solutions, and user applications, ensuring minimal disruption to business operations.
• Provide first-level application support, resolving issues with business-critical software and liaising with vendors for more complex issues.
• Provide Level 1 and Level 2 support to diagnose and resolve incidents Should be able to meet SLAs when resolving incidents and completing requests
• Basic Hands-on experience with network infrastructure, including LAN/WAN, routers, switches, and firewalls.
Qualifications
Minimum Qualifications:
Bachelor’s degree in IT, Computer Engineering or related major Minimum Experience:
8-10 years of experience in IT Support and Administration Certifications:
• CompTlA A+ Network+
ITIL4 foundation or higher
Azure fundamentals / Cloud certification (preferred) Other Requirements:
Valid Qatar Driving License
Bilingual (English & Arabic speaking) (preferred
Interested candidates are requested to send their updated CVs to rahinadkar@gmail.com, mentioning the position in the subject line.” with below mention details:
Current location
Currentnsalary
Expected Salary
Notice Period
To apply for this job email your details to rahinadkar@gmail.com