Website CNS Middle East
Job Details
Job Position – ITSM Coordinator/ ITSM Analyst
Company Name – CNS Middle East
Location: Dubai
Skills and Exp:
ITSM Coordinator:
Responsibilities include but not limited to:
· Audit ITSM process healthiness and take necessary corrective actions
· Analyze Customer Happiness surveys and follow up on remediation action plan
· Report SLA performance on regular basis
· Maintain ISO documents including IT Policies and Procedures in coordination with another IT sectors dept.
· Maintain the IT Service Catalog guided by IT Service Catalog Manager
· Collect requirements related to modifications on service requests other by business units
· Arrange user awareness sessions about IT services.
Email : mittali.aery@cns-me.com
To apply for this job email your details to mittali.aery@cns-me.com