Website Vinirma
Job Details
Job Position – L2 Technical Support Engineer
Company Name – Vinirma
For UAE operations with the following skillsets & terms and conditions:
Required Certifications
-ITIL
-MCSE
-CCNA
-Office 365 certification (preferred)
Skills & Competencies
-Strong troubleshooting and analytical skills
-Excellent communication and customer service abilities
-Good knowledge of networking, telecommunication systems, and Microsoft technologies
-Familiarity with ITSM processes
-Proactive, self-motivated, and keen to stay updated with modern technologies
Key Responsibilities
-Provide network and telecommunication services for internal and external customers in an efficient and timely manner.
-Deliver IT support aligned with agreed service levels and troubleshoot network, desktop, and infrastructure-related issues.
-Provide, maintain, and monitor desktop computing environment to ensure seamless desktop services.
-Resolve incidents, service requests, problems, and changes efficiently and within agreed timelines.
-Ensure accurate and timely communication with internal and external customers, keeping them updated on progress and resolutions.
-Stay up to date with the latest technology trends and conduct ongoing research and development to provide innovative solutions.
-Maintain and manage the printing environment in a cost-effective manner while supporting green initiatives.
-Comply with IT policies, procedures, and standards in all daily activities.
-Perform root-cause analysis for recurring issues and recommend long-term preventive solutions.
-Assist in managing and maintaining servers, storage systems, and network equipment as required.
-Deploy and configure hardware, software, patches, and updates to ensure optimal performance and security.
-Monitor system performance, network connectivity, and critical IT services to proactively identify potential issues.
-Maintain accurate documentation for configurations, troubleshooting steps, asset inventories, and procedures.
-Collaborate with L1 and L3 teams for escalations and knowledge sharing to improve overall service delivery.
-Support onboarding and offboarding processes, including device setup, account creation, and access rights management.
-Ensure endpoint security compliance through antivirus updates, policy enforcement, and vulnerability mitigation.
Terms and conditions
Joining time frame: (Immediate – 30 days)
Should you be interested in this opportunity, send your latest resume at the earliest at nishanthini.suda@vinirma.com
To apply for this job email your details to nishanthini.suda@vinirma.com