Website Flint International
Job Details
Job Position – Level 1 Service Desk Engineer
Company Name – Flint International
Location – Dubai
Salary – 7K AED
Availability – Immediate only
Responsibilities:
Service Desk Support
• Serve as the first point of contact for users via phone, email, or ticketing system.
• Log, categorize, and assign incidents and service requests.
• Perform basic troubleshooting for hardware, software, email, network, and printer issues. • Reset passwords and manage basic user account tasks (e.g., Active Directory).
• Escalate unresolved issues to Level 2 or relevant support teams.
• Provide timely updates to users on ticket status and resolution.
Infrastructure Monitoring:
• Monitor systems, network devices, servers, and applications using monitoring tools (e.g., N-able, SolarWinds, Zabbix and ManageEngine).
• Respond to alerts by verifying, documenting, and escalating issues to the appropriate team.
• Perform routine health checks and report anomalies.
• Assist in tracking recurring alerts or performance issues.
Key Skills and Qualifications:
• Bachelor’s degree or diploma in Computer Science, IT, or related field.
• 2-5(UAE) years of experience in a technical support/monitoring role.
• Basic knowledge of Windows OS, Microsoft Office, Active Directory, and remote support tools. • Familiarity with ITSM ticketing tools (e.g., ServiceNow, Symphony). • Understanding of basic networking and server concepts. • Excellent communication and interpersonal skills. • Ability to work in a fast-paced, team-oriented environment.
Work Schedule:
• Rotational shifts or 24×7 environment.
• Availability for weekend or holiday support based on roster.
Preferred Certifications (not mandatory):
• ITIL Foundation (preferred)
• CompTIA A+ / Network+ (optional)
Email: Sakeena.bano@flintmail.com
To apply for this job email your details to Sakeena.bano@flintmail.com