Website ParamInfo
Table of Contents
Job Position – NOC Engineer
Company Name – ParamInfo
Job Description
Experience : 3-5 years
Location : Dubai, United Arab Emirates
Key Responsibilities and Accountabilities :
-To provide 1st line of technical support, by monitoring the IT Infrastructure environment via our monitoring tools.
-The IT Infrastructure includes Network devices, Physical and virtual servers, storage, WAN circuits.
-To proactively respond to incidents based on Alerts and Event Correlation.
-Alert acknowledgement and SOP based troubleshooting.
-Resolve a high percentage of incidents at first point using SOP based troubleshooting.
-Raise incidents/tickets to escalate problems to second level support areas as appropriate.
-Coordinate with Vendors and Service providers in case of outages.
-Work closely with help desk peers in verifying issues and outages.
-Inventory Management for All Infrastructure Devices including Servers, Switches/ Routers/ etc. for sites, HQ and DC.
-Follow defined staffing schedule.
-Ensure all the KPI’s are met through following standard processes and procedures.
Education & Experience:
-Any Graduation Degree or equivalent.
-Experience in a range of 2-3 Years.
-CCNA+MCSE Certifications is a must.
-Experience in providing NOC services and 1st level IT Support.
Competencies:
Technical /Functional competencies :
-Technical knowledge of Cisco Devices such as routers, switches, interfaces, WAN LAN WIFI.
-Technical knowledge of Compute systems such as Servers, VMs Storage.
-IT Process Improvement.
Behavioral Competencies
-Excellent Communication.
-Time management.
– Result orientation.
Main KPIs
90% of tickets to be closed within 24 hours & rest 10% within 3 days.
Liveuaejobs.com Latest UAE Jobs
LiveuaeJobs.com is the leading job site for professionals in the United Arab Emirates.
Make finding a job faster and easier. Tell us what you’re looking for and our Technology will get to work for you.
Join LiveuaeJobs.com Linkedin Page Here You Will Get Latest UAE Jobs.
Daily You Will Get Live UAE Jobs in Whatsapp Group Join Here.
Daily Live UAE Jobs In Telegram Group Join Here.
To apply for this job please visit paraminfo.com.