Website Redcastle Hotel
Job Details
Job Position – Receptionist
Company Name – Redcastle Hotel
Experience_ 6 month to 12 month
Job location_ Sharjah
ROLES AND RESPONSIBILTY
-Achieve positive outcomes from Guest queries in a timely and efficient manner
-Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
-Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
-Demonstrate a high level of customer service at all times
-Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
-Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
-Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
-Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Comply with hotel security, fire regulations and all health and safety legislation
-Act in accordance with policies and procedures when working with front of house equipment and property management systems
-Follow company brand standards
What are we looking for?
Receptionists serving RED CASTLE brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
– Previous experience in a customer-focused industry
– Completed high school certificate or equivalent
– Positive attitude and good communication skills
– Commitment to delivering a high level of customer service
– Excellent grooming standards
– Ability to work on your own and as part of a team
CONTACT : 0509683188
Email : hr@redcastlehotel.me
To apply for this job email your details to hr@redcastlehotel.me