Website BPO
Job Details
Job Position – Senior IT Engineer
Company Name – BPO
Responsibilities:
– Lead and manage the IT support and service desk teams.
– Ability & Knowledge to prepare BOQs for infrastructure solutions.
– Manage all daily operations of the information services and technology organization, including help desk; data center operations; network and tele-communications operations; daily coordination with technology and application vendors; and end-user devices and computers.
– Directly supervise Information Services staff, including Help Desk and IS analysts, supporting them in the effective execution of their job responsibilities.
– Carries out supervisory responsibilities and duties in accordance with the organization’s policies and procedures.
– Support L1 & L2 Engineer as and when needed on user level troubleshooting.
– Ability to Manage the Team of Experienced Engineers.
– Develop and implement IT service management (ITSM) best practices.
– Oversee incident, problem, change, and release management processes.
– Ensure service level agreements (SLAs) and key performance indicators (KPIs) are met.
– Coordinate with internal teams, vendors and third-party service providers to ensure seamless service delivery.
– Identify and mitigate potential service risks and disruptions.
– Drive continuous improvement initiatives in IT service delivery and operational efficiency.
– Develop and maintain strong relationships with key stakeholders & clients to understand their IT needs and requirements.
– Prepare and present service performance reports to management.
– Manage resource allocations for IT service delivery.
Qualification & Experience:
– Bachelor’s degree in information technology, Computer Science, or a related field.
– 7+ years of experience in IT service management, with at least 3 years in a leadership role.
– Excellent problem-solving, analytical and decision-making skills.
– Strong communication and stakeholder management abilities.
– Experience with cloud computing and modern IT infrastructure.
– Familiarity with cyber & information security best practices.
Email : Jobs@ibtevolve.com
To apply for this job email your details to Jobs@ibtevolve.com