Website Mattex Group
Job Details
Job Position – Senior IT Support Specialist
Company Name – Mattex Group
Location: Jeddah – First Industrial City
To strengthen IT team. This senior role requires strong technical expertise and leadership skills to ensure smooth IT operations and provide top-notch support across the organization.
Key Responsibilities:
-Provide advanced 1st and 2nd level IT support (phone, email, in-person).
-Troubleshoot complex hardware, software, and network issues.
-Install, configure, and maintain servers, networks, and IT infrastructure.
-Manage user accounts, permissions, and access controls.
-Perform system maintenance, updates, backups, and monitoring.
-Mentor and train junior IT staff and end-users.
-Collaborate with cross-functional teams to implement IT improvements.
-Maintain accurate documentation and IT asset inventory.
Requirements & Qualifications:
-Bachelor’s degree in IT, Computer Science, or related field.
-5–7 years of relevant IT support experience (including senior roles).
-Expertise in Windows OS, Windows Server, Active Directory, and Exchange.
-Strong troubleshooting skills for hardware, software, and networks.
-Experience with IT ticketing systems (e.g., ServiceNow).
-Excellent communication and leadership skills.
Preferred Skills:
-Certifications: CompTIA A+, CCNA.
-Experience with virtualization (VMware, Hyper-V).
-Knowledge of cloud services (Office 365, SharePoint, Google Workspace).
Email : talentacquisition@mattex.com
(mention the job title in the subject line)
To apply for this job email your details to talentacquisition@mattex.com