Website Advanced Integration Technologies
Job Details
Job Position – Service Coordinator
Company Name – Advanced Integration Technologies
ELV (2+ Years Experience)
Are you a highly organized and detail-oriented individual with a passion for exceeding customer expectations?
You will play a pivotal role in ensuring the seamless delivery of service and support for our projects.
Responsibilities:
Collaborate with project managers to understand project scope and provide efficient service and support.
Manage all email communication related to projects and support, ensuring prompt and coordinated responses.
Possess a strong understanding of contractual terms and conditions.
Address customer inquiries through email and other communication channels, providing timely and professional responses.
Utilize the AIT Ticketing Portal to manage service requests, collaborate with project managers and technicians, and maintain accurate documentation.
Assign service tickets, coordinate with clients, document changes and updates, and file service call reports.
Track AMC (Annual Maintenance Contract) support services, contract durations, and schedule service calls for engineers and technicians. Ensure proper documentation of service call reports.
Collaborate with project managers to prepare daily schedules and communicate them effectively to technicians via WhatsApp or phone calls.
Work closely with procurement to ensure material availability at project sites and track deliveries.
Develop, implement, and monitor preventative maintenance plans (PPMs) for various durations and ensure closure with complete service call reports.
Maintain strict data confidentiality and avoid using public domains to share client information.
Track and record project team overtime.
Maintain comprehensive service reports.
Report team member absences or late reporting to HR.
Manage technician leave requests.
Inform the Finance team upon commencement of new support services.
Qualifications:
Minimum 2 years of experience as a Service Coordinator or similar role in the ELV (Extra Low Voltage) Systems domain within the UAE.
Proven ability to manage multiple tasks efficiently and prioritize effectively in a fast-paced environment.
Excellent communication, interpersonal, and organizational skills.
Strong analytical and problem-solving abilities.
Proficient in MS Office Suite (Word, Excel, Outlook).
Experience with a ticketing system is a plus.
Arabic language proficiency is a benefit.
AIT offers a competitive compensation package and a dynamic work environment. If you are a highly motivated individual with a passion for exceeding customer expectations, we encourage you to apply:
Email : Hr@adv-technologies.com
To apply for this job email your details to Hr@adv-technologies.com