Website Alchemy Win
Table of Contents
Job Position – Software Engineer
Company Name – Alchemy Win
Job Description
Avaya Experience
Salary up to AED 15,000
Qualification:
Degree in Computer Engineering.
Certifications will be a value Add for multiple applications.
Experience:
1) Minimum 8-10 years of Avaya experience who should be well versed with POM, IVR, CMS, SBCE, SM,ACD, Altitude, Harmony Recording and WFO, Omni Channel + AIC applications.
2) Working knowledge of Complex call Routing architectures In past experiences is must Vendor management, Client management.
– He should possess T3 Level of troubleshooting provides an comprehensive level of log analysis.
– Should be good at Application level understanding and should be comfortable performing Upgrades and patch updates.
– Should have In-depth technical Knowledge of server and VM architecture.
– Should have Advanced Networking troubleshooting skill, Voice packet analysis Call Routing architecture, hence defining detail Analytics for contact center process.
– Speech Analytics reporting is a must as upgrade is in pipeline once WFO is in our bucket.
Interested and experienced candidate having experience as Software Engineer with Avaya Experience can share resume with
Location : Dubai
Email : Priya@alchemywin.com
Subject “SE_IT_DXB 0323”.
Prefer candidate presently available in UAE
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To apply for this job email your details to Priya@alchemywin.com