Website Alpha Data Recruitment
Job Details
Job Position – Technical Specialist
Company Name – Alpha Data Recruitment
Contract Duration: 1 Year
To manage the application systems, including both Third Party and in-house systems in terms of installation and technical support.
Understanding and willingness to learn business processes related to Retail Fuel Distribution Business.
To identify and analyze user requirements and recommend best technical and cost-effective solutions.
Able to generate system reports for Incidents and Service Requests KPI’s and perform analysis and implement corrective and preventive actions for improvements.
Experience in defining, maintaining, and improving KPI’s and SLA’s.
Ability to understand Solution Design Documents of Applications and Infrastructure.
Interest in working in cross-functional teams that touches many of the core systems and user flows.
Identify gaps in current systems and recommend solutions or improvements proactively.
Able to train users on new operational systems and provide support.
Track open issues and research requests, providing regular status to management.
Skills and Qualifications:
BS or MS in computer science, engineering, or a related technical field
Professional certification and experience in ITIL/ITSM and related Technical Certifications (MCSE, CCNP, AWS, MCP, etc.).
5+ years’ Experience as Technical Specialist / Technical Lead will be preferred.
Advanced analytical thinking with excellent problem-solving abilities; experienced with making solution decisions based on logical reasoning.
Ability to present information and analysis clearly and concisely.
Experience in end-to-end Retail & Payment Systems/application know-hows Requirement gathering, Solution design, development to deployment ,maintenance and support.
Email : nishad.kabeer@alpha.ae
To apply for this job email your details to nishad.kabeer@alpha.ae