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Technical Support Coordinator 

  • Full Time
  • UAE
  • 1500 - 20000 USD / Year
  • Salary: 1500 - 20000

Website KTC

Job Details

Job Position – Technical Support Coordinator

Company Name – KTC

With minimum 2 years of UAE experience in site coordination/allocation work. But the candidate should be available here in UAE & should have good communication skills in English

– Respond to technical support requests from clients through email, phone and chat
– Prioritize and manage technical support tickets to ensure that all requests are addressed in a timely and efficient manner
– Arrange regular meeting and communicate with clients to gather information, provide updates and resolve technical issues
– Develop and maintain accurate and up-to-date client information and support history records
– Monitor support ticket trends and proactively identify areas for improvement
– Maintain records of technician performance and productivity
– Professional relationship with KTC International’s clients and report to KTC Customer Support Manager

Be the voice of the customer:
– Build strong relationships
– Share customer difficulties / expectations within KTC management and act as the escalation point when normal flow does not satisfy

Manage customer’s contract:
– Manage new and renewal contract application including performance claims
– File the records and documents professionally
– Support cash collection effort as required
– Ensure the required reporting/KPIs

Prepare AMC cost calculation for the renewal and / or any new projects
Mandatory Skills:

– At least 2 years of experience in a technical support, customer service experience role or in a similar role or field
– Fluent in English. Urdu and Arabic is not mandatory but adds more value
– Technical knowledge and troubleshooting skills
– Excellent communication and interpersonal skills
– Ability to multitask and prioritize tasks effectively
– Self-motivated and able to work independently and organized
– Proficiency in relevant software and tools, Outlook, Word, Excel, Power point
– Professional and good relationship with colleagues and the client
– Ability to work well under pressure and meet deadlines and proven time management skills
– Team player with strong presentation, communication, analytical, negotiation and problem solving skills
– UAE driving license

Bachelor Degree/Diploma in Computer Science/Information Technology / Electronics Engineering.

Technical Knowledge:
– General knowledge of IT, electronics, CCTV and/or similar
– General knowledge of contracts
– ERP and Microsoft office tools

Job Type: Full-time

Education : Bachelor’s (Preferred)

Experience : Technical Support Coordinator: 2 years (Required)

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