Website ECG
Job Details
Job Position – Temp Contact Center Agent
Company Name – ECG
Location – Dubai
Duration – 3 to 6 months, extendable
Key Responsibilities:
-Handle a large volume of inbound and outbound calls in a timely manner.
-Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary.
-Identify customer needs, research issues, resolve complaints, and provide solutions.
-Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team.
-Recommend improvements for systems and processes to boost organizational efficiency.
NOTE: Required Languages – Arabic & English
Email : abhinav.j@ecg.ae
To apply for this job email your details to abhinav.j@ecg.ae