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Application Support

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Sword Group

Application Support Jobs in Abu Dhabi


About the job

Sword is looking for a talented Application Support to join the team of our clients in the Beauty Industry.


Roles & Responsibilities:

  • Respond to request for technical assistance in person, via phone, or electronically through the Ticket System.
  • Liaise with third-party vendors and other IT personnel for problem resolution
  • Improve customer service, perception, and satisfaction
  • Planning and undertaking scheduled maintenance upgrades with the infrastructure team.
  • Talking to clients and computer users to determine the nature of any problems they encounter
  • Responding to breakdowns
  • Perform programming, testing, quality assurance phases of assigned technical work.
  • Oversees all aspects of user and system documentation, user training sessions, systems support, and opening service requests
  • Providing 1st and 2nd line technical support on the products; answering support queries.
  • Support/train company employees on all existing software applications.
  • Document and report on the status of major issues, tech center operational status, etc.
  • Weekend and out-of-hours working will sometimes be necessary.
  • Understand the requirements of the customer to provide a suitable solution.


Education and Experience:

  • Bachelor’s degree in IT or related field
  • At least 4+years’ experience in supporting users in an IT support role.
  • API Integration experience

Skills & Requirements:

  • Hands-on experience of SQL, MySQL
  • Experience in developing and supporting Web apps, mobile apps
  • Train the users on any existing implemented/purchased applications.
  • Maintain, respect, and protect the confidentiality of information held within, or transferred across, the company computer and communication resources.
  • Other IT-related duties as assigned.
  • Experience with SaaS application support
  • Deployment Experience on one of the cloud providers (Azure, AWS, etc.)
  • Good to have experience with Atlassian products administration and configuration for Jira and Confluence.
  • Eager to learn new technologies and have analytical skills.


Mandatory skills

  • PHP
  • CMS (Concrete, WordPress, etc.)
  • MySQL, SQL Server
  • HTML5

Other desired skills/areas of proficiency:

  • BootStrap
  • Server-side scripts
  • CSS3
  • Jquery
  • UiPath


About Sword:

Sword has 1 900+ IT/Digital & Software specialists present over five continents to accompany you in the growth of your organization in the digital age.

As a leader in technological and digital transformation, Sword has since 2000 acquired a solid reputation in software publishing and in complex IT & business project management.

With Sword you have the guarantee of strong close and qualified local commitment, the aim of which is to optimize your processes and data.

Above all, our ambition is to build sustainably and foster the loyalty of our staff, our clients, and our partners by building on our values and our enthusiasm to accompany you throughout your projects.




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