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Application Support Engineer

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Blue Hat HR Services

Application Support Engineer Jobs in  Abu Dhabi

 

About the job

Role and Responsibilities

  • Respond to request for technical assistance in person, via phone or electronically through the Ticket System.
  • Liaise with third-party vendors and other IT personnel for problem resolution
  • Improve customer service, perception, and satisfaction
  • Planning and undertaking scheduled maintenance upgrades with infrastructure team.
  • Talking to clients and computer users to determine the nature of any problems they encounter
  • Responding to breakdowns
  • Perform programming, testing, quality assurance phases of assigned technical work.
  • Oversees all aspects of user and system documentation, user training sessions, systems support and opening service requests
  • Providing 1st and 2nd line technical support on the products; answering support queries.
  • Support/train company employees on all existing software applications.
  • Document and report on the status of major issues tech center operational status, etc.
  • Weekend and out-of-hours working will sometimes be necessary.
  • Understand the requirements of the customer to provide the suitable solution.

 

Requirements

  • Hands on experience of SQL, MySQL
  • Experience in developing and supporting Webapps, mobile apps
  • Train the users on any existing implemented/purchased applications.
  • Maintain, respect, and protect the confidentiality of information held within, or transferred across, the company computer and communication resources.
  • Other IT related duties as assigned.
  • Experience with SaaS application support
  • Deployment Experience on one of cloud providers (Azure, AWS, etc.)
  • Good to have experience with Atlassian products administration and configuration for Jira and Confluence.
  • Eager to learn new technologies and have analytical skills.

Qualifications and Education Requirements

  • Bachelor’s degree in IT or related field
  • At least 4+years’ experience in supporting users in an IT support role.

Preferred Skills

PHP

CMS (Concrete, WordPress, etc.)

MySQL, SQL Server

BootStrap

Server-side scripts

HTML5

CSS3

Jquery

UiPath

SAP ERP

 

 

 

To apply for this job please visit www.linkedin.com.