Website Mindtel Global
Job Details
Job Position – Avaya Engineer
Company Name – Mindtel Global
Experience : 6+ years
Sound technical expertise and extensive hands-on experience on Avaya Telephony and Call Center products: CM, SMGR, SM, AADS, IX, ASBCE, CMS, AES, ACR, and QM, Experience Portal, IVR, POM, EMC, Call Routing, and Service Provider connectivity.
-Experience of Avaya Aura Call Center solution, administration/support, and configuration
-Of the agents and reports
-Experience of direct interaction with business units (i.e., IP telephony users and call center agents), as well as liaising with other technical teams to implement and troubleshoot core voice projects.
-Strong knowledge in telephony systems (ACD, IVR/VRU) and call center business functionality (queues, skill sets).
-In-depth experience with the Avaya platform (WFO, AEP, POM, Gateway, Aura 8.X, and Oceana).
-Experience with Avaya installations on virtualized environments (VMWARE/VSAN)
-Excellent knowledge in call routing, SIP trunks, SBC, etc.
-Knowledge in Linux, Windows, VMware, DB, etc., to support during project implementations and migrations.
Email : akram@mindtelglobal.com
To apply for this job email your details to akram@mindtelglobal.com