Call Centre Operations Manager

Call Centre Operations Manager Jobs in UAE

Hiring Call Centre Operations Manager

Job Responsibilities :
* Conduct staff performance reviews, assess needs, cost/benefit analysis, and other operational strategy assessments.
* Establish a high standard for productivity, quality, and customer service as well as define user guidelines.
* Develop company systems for customer interaction and voice response and control the implementation process.
* Manage and improve center performance through performance monitoring, problem resolution, system audits, and quality assurance measures.
* Aid the human resources department in the recruitment process by interviewing potential hires and outlining clear job expectations.
* Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance, and scheduling expenses.
* Summarize, collect, and analyze call center trends and data for regular performance reports.
* Oversee system maintenance and upgrade implementation. Call for repairs and troubleshooting as needed.
* Maintain consistent professional improvement through company-provided workshops, tracking call center trends, and active participation in team projects.

Qualifications:
* Bachelor’s Degree
* 2 years of managerial experience
* Customer service experience preferred
* Motivated self-starter
* Excellent verbal communication skills
* 2 years of call center experience required

Onsite job opportunity
UAE working hours (Transport will be provided)

Apply at careers@mosiachr.com

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