Website Trans Skills
Job Details
Job Position – Call Centre Quality / Operation Specialist
Company Name – Trans Skills
Location – Dubai
2 positions available. For one of esteemed Government clients. It is a one year contract role, extendable further.
Eligibility:-
– Minimum 12 years of relevant experience in Contact Center operations and customer service environments.
– Strong technical understanding of contact center systems and technologies.
– Familiarity with Dubai Government service indicators and quality standards, including the Dubai Model and 360 Services.
– Experience in developing and updating service delivery standards.
– Experience in conducting internal self-assessments and audits to evaluate the effectiveness of systems and processes.
– Good knowledge of excellence policies and related frameworks.
Gross Salary- (15000-18000) AED per month (based on years of experience as well as educational background) + benefits as per UAE Labour Law.
Email : Erica.choudhury@transskills.com
To apply for this job email your details to Erica.choudhury@transskills.com