Website Trans Skills
Job Details
Job Position – Call Centre Quality / Operation Specialist
Company Name – Trans Skills
2 positions
Dubai location
For one of esteemed Government clients. It is a one year contract role, extendable further.
Eligibility:-
Minimum 12 years of relevant experience in Contact Center operations and customer service environments.
Strong technical understanding of contact center systems and technologies.
Familiarity with Dubai Government service indicators and quality standards, including the Dubai Model and 360 Services.
Experience in developing and updating service delivery standards.
Experience in conducting internal self-assessments and audits to evaluate the effectiveness of systems and processes.
Good knowledge of excellence policies and related frameworks.
Gross Salary- (15000-18000) AED per month (based on years of experience as well as educational background) + benefits as per UAE Labour Law.
Email : Erica.choudhury@transskills.com
To apply for this job email your details to Erica.choudhury@transskills.com