Website SPC Free Zone
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Job Details
Job Position – Corporate Ambassador
Company Name – SPC Free Zone
Looking for a professional, customer-focused individual to join our Client Experience team. If you’re passionate about creating positive customer experiences, providing personalized support, and building strong client relationships, we’d love to hear from you.
Key Responsibilities:
– Greet and assist walk-in clients, providing professional and personalized support.
– Deliver a high standard of customer service with empathy and professionalism throughout the customer journey.
– Manage and resolve customer inquiries, issues, and complaints efficiently through available communication channels.
– Use the CRM system to log, assess, track, and resolve customer requests in line with company policies.
– Take ownership of customer concerns and proactively identify solutions to exceed customer expectations.
– Collaborate with internal teams to ensure smooth communication and a seamless customer experience.
– Maintain strong knowledge of the company’s departments, products, and services to provide accurate information to clients.
– Verify the accuracy and completeness of documentation for new, renewal, and cancellation applications.
– Consistently work towards achieving individual and departmental KPIs and performance objectives.
What We’re Looking For:
– Fluency in Arabic and English is a must.
– Experience in a similar operational or customer-facing role.
– Excellent communication and interpersonal skills.
– Strong problem-solving abilities and a results-oriented mindset.
– Previous CRM experience is preferred
Email: careers@spcfz.ae
To apply for this job email your details to careers@spcfz.ae