Customer Service Associate

Job Details

Job Position – Customer Service Associate

Company Name – Haier Gulf

Location – Dubai, UAE

Employment Type: Full-time

Key Responsibilities:
– Handle customer inquiries, complaints, feedback, and follow-ups through calls, emails, and messages.
– Process customer orders, coordinate service schedules, and support resource planning.
– Monitor service providers’ work orders and ensure timely completion.
– Coordinate spare parts inventory records, allocation, and stock control.
– Maintain service documentation, reports, and operational data analysis.
– Support and coordinate with technicians, installers, drivers, and service teams to achieve service targets.
– Assist with administrative tasks and service improvement projects.

Requirements:
– 1-3 years of experience in customer service or service operations.
– Experience with CRM systems and service process management is preferred.
– Proficiency in MS Office (Excel, Word, PowerPoint) with strong reporting skills.
– Basic technical knowledge of products/services.
– Excellent communication, organization, and problem-solving skills.
– Ability to work proactively and collaborate with teams.

Email: hr.gulf@haier.com

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