Website Haier Gulf
Job Details
Job Position – Customer Service Associate
Company Name – Haier Gulf
Job Location: Dubai, UAE
Employment Type: Full-time
Key Responsibilities:
Handle customer inquiries, complaints, feedback, and follow-ups through calls, emails, and messages.
Process customer orders, coordinate service schedules, and support resource planning.
Monitor service providers’ work orders and ensure timely completion.
Coordinate spare parts inventory records, allocation, and stock control.
Maintain service documentation, reports, and operational data analysis.
Support and coordinate with technicians, installers, drivers, and service teams to achieve service targets.
Assist with administrative tasks and service improvement projects.
Requirements:
1-3 years of experience in customer service or service operations.
Experience with CRM systems and service process
management is preferred.
Proficiency in MS Office (Excel, Word, PowerPoint) with
strong reporting skills.
Basic technical knowledge of products/services.
Excellent communication, organization, and problem-solving
skills.
Ability to work proactively and collaborate with teams.
Email: hr.gulf@haier.com
To apply for this job email your details to hr.gulf@haier.com