Website Delta International Petroleum Services
Customer Service Coordinator Jobs in Abu Dhabi
Customer Service Coordinator
Arabic and English -Contract Hire
10 Years Experience
Duration: Long Term
Location: Abu Dhabi
Closing Date :ASAP
-Assists in the development of Company’s Customer Services & Call Center policy and procedures in line with industry best practices and Company’s scope of works for all Customer Services/ Call Center activities.
-Participates in establishing Company processes for recording of customer payment options, complaints resolution, metering, billing, credit & collection and all billing systems related topics.
Job Specific Accountabilities Accountability
– Carries out his duties in accordance with specifications and Company policies and regulations.
-Set up all Customers’ accounts (entering customer and account data from source documents within stated time limits)
-Handling customer inquiries, complaints and provide appropriate solutions with time frame limits and follow up to ensure the resolution and closing customer complaints
-Prepare and periodically present a management dashboard for review of customer complaint status
-Follow up with the customer to ensure the invoices paid within the payment terms
-Identify customer needs to achieve satisfaction
– Build sustainable relationship with the customers through interactive communication (tel., email, face to face meeting, etc)
-Provide accurate, valid , complete information, deals and promotions • Handle customer complaints and provide appropriate solutions with time frame limits SLAs with support from concerned department.
-Continuous follow up with customers regarding the services experience to improve stakeholder relations, enhance commercial contractual terms.
-Build and maintain high level contacts with customers, including other business and project partners
– Generate Invoices using the applied systems and send them to the customers
-Gather the information related to the outstanding, ageing of debtors and follow ups with customers
-Upload vendor Invoices to the system post verification by concerned sales team
QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS
-Bachelor Degree or equivalent.
Minimum Experience & Knowledge & Skills
-10 years of experience in customer support services; preferably a utility business.
-IT literate, with experience in MS Office applications.
-Fluent in English language with good oral and written communication skills.
Fluency in Arabic language will be a positive advantage.
Email : firstname.lastname@example.org with relevant qualification and experience
(only CV below 1 MB file size)
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