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Job Position – Customer Service Executive
Job Description
- Review arrival lists to welcome guests & attend to special guests
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Promoting collaboration and ensuring that each is developed and evaluated against goals and objectives which are aligned, specific, measurable, attainable yet challenging, realistic and time bound.
- Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviours in harmony with DP World’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies
- Perform other related duties as assigned
QUALIFICATIONS, EXPERIENCE AND SKILLS:
- Proven experience of 8-10 years in similar role
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- Customer-oriented and professional attitude with an outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills, multi-tasking and ability to stay calm in a fast-moving environment are paramount.
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