Job Position – Customer Service Representative

Company Name – OMB

Job Description

-Provide up to date, accurate, and appropriate information to customers.
– Effectively interprets the needs of the customer, maintains and enhances standards of quality of service being provided.
– Use all call-handling procedures at opening, during the conversation, and while ending the call.
– Act as a sales consultant to advice customers to the right service he is looking for.
– Performs outbound calls for customer sales/ retention in cooperation Contact Center Services
– Assuring revenue growth by cross & up selling business products and services to match customer’s needs.
-Adhering to the pre-set performance & quality KPIs as per the quality assurance guidelines.
– Achieving assignd revenue,sales & retention targets
– Handling the customer’s email, sending proposals and completing the requirement as per the standard processes.
– Retaining customers requesting cancellation by communicating retention offers, selected based on a customer’s value and churn reason (utilizing the retention tool).- based on customized campaigns if any.
– Recording all customer’s requirement (sales details) in the system correctly.
– Accurately understanding reasons for customer dissatisfaction and customer needs.
– Ensuring customer satisfaction & retention.
– Identifying improvement opportunities and proactively provide feedback.
– Using sales scripts, objection handling techniques & other sales tools/tactics provided by Etisalat team during the training period and by floor management after joining the team.
– Showing high level of compliance towards Etisalat different processes & policies

Education Experience

-Formal Education Required: Bachelor Degree
-Last 2 years telesales experience in selling B2B products & services.
-Excellent English written & spoken communication skill
-Telco sales experience
-If last 2 years’ experience is not there in Telesales. Face to face B2B sales experience will be considered

Email : fbacason@omb.ae and mention the applying role in the subject line.

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