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Customer Service Specialist

  • Full Time
  • UAE
  • AED 6000 - 8000 USD / Year
  • Salary: AED 6000 - 8000

Website Al Qithara

Job Details

Job Position – Customer Service Specialist

Company Name – Al Qithara

For a leading online food store, who is dedicated to delivering exceptional customer service while embracing challenges head-on. Dynamic and results-driven individuals who possess a strong command of conversational and professional Russian and English language can apply.

Responsibilities:
Attend phone calls, emails, WhatsApp messages and resolve the queries professionally
Receive and process queries from all social media platforms

Effectively manage high-pressure situations and resolve conflicts to the satisfaction of all parties involved
Handle escalated customer concerns and complaints

Communicate with confidence and professionalism to address customer concerns and maintain positive relationships

Support other business units with customer liaison, accurately document customer requests and advices
Support basic social media management, including creating and posting content as needed

Requirements:
Russian Speaker with 1-2 years of experience in similar role

Proficiency in English Language

Basic social media skills

Excellent communication skills (voice and text based) and the ability to build rapport with clients and team members alike.

Ability to multitask – handle multiple customer queries through different channels at the same time

Salary: AED 6000 to 8000 depending on experience

Working days: Monday to Saturday

Email : hr@alqithara.ae

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To apply for this job email your details to hr@alqithara.ae