Website Alchemy
Table of Contents
Job Position – Front Office Supervisor
Company Name – Alchemy
Job Description
Location : Dubai.
Salary up to 5000 depending on experience.
Qualification:
Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree or diploma in hotel or other related field.
Experience :
Minimum 2 to 3 years work experience as Front Office Supervisor in a hotel or hotel apartment.
Working knowledge in Opera / Fidelio / Other world Class Property Management System is required.
Must have good Knowledge and experience in MS office programs.
Job description :
* Ensure Outstanding customer care at all times.
* Maintains a friendly, cheerful and courteous demeanor at all times. *Courteously and accurately answers inquiries from potental guests and accepts hotel reservations.
* Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
* Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
* Supervise daily shift process ensuring all team members adhere to standard operating procedures.
*Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
* Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
* Adhere to company credit limit / floor limit policies.
* Allocate rooms to expected arrivals after checking the guests preferences and special requests.
* Build strong relationships and liaise with all other department’s especially housekeeping, reservations etc.
* Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls.
* Enabling DND (Do Not Disturb) and paging for in-house guests.
* Cross Check all billing instructions are correctly.
* Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
* Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
* Performs other duties as assigned, requested or deemed necessary by management.
* Ensure Front office log book and hotel log book is always updated and actioned upon.
* Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager or MOD.
* Participate in hotel committees and task force assignments.
* Assist all departments in servicing the guests during high volume periods.
* As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.
Interested and above experienced candidates presently available in UAE can share resume with Subject FO Supervisor
Email : priya@alchemywin.com
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To apply for this job email your details to priya@alchemywin.com