Website Peony Hotels
Job Details
Job Position – Guest Service Agent
Company Name – Peony Hotels
Hiring a professional, customer-focused, and energetic (Arabic Speaker) to join our Front Office team. If you have a passion for hospitality and creating exceptional guest experiences.
Requirements:
-Fluent in Arabic and English (spoken and written) – mandatory.
-Minimum 2–3 years of front office experience in a reputable hotel.
-Excellent communication, interpersonal, and problem-solving skills.
-Professional appearance with a warm and welcoming personality.
-Knowledge of hotel PMS systems (Opera, IDS, or similar) is an advantage.
-Ability to work rotating shifts, weekends, and public holidays.
-Strong commitment to delivering outstanding guest service.
Key Responsibilities:
-Welcome and assist guests throughout their stay with professionalism and courtesy.
-Handle check-in, check-out, reservations, and guest inquiries efficiently.
-Provide information about hotel facilities, services, and local attractions.
-Address guest concerns promptly and ensure complete guest satisfaction.
-Coordinate effectively with housekeeping, reservations, and other operational departments.
-Maintain accurate guest records and follow hotel policies and procedures.
Email : hr@peonyhotels.com
Only shortlisted candidates will be contacted.
To apply for this job email your details to hr@peonyhotels.com