Website EmiraTalent
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Job Details
Job Position – Head of Customer Success
Company Name – EmiraTalent
To lead our global education/learning clients retention and growth initiatives in the Middle East. Based in Dubai,
You will be responsible for building, scaling, and mentoring a high-performing Customer Success team while taking direct ownership of their most critical, high-value client relationships – You will act as a trusted advisor to their top-tier partners, ensuring they achieve maximum value from our educational solutions.
Key Responsibilities: Team Leadership & Strategy: Direct the regional Customer Success team, establishing best practices for client onboarding, product adoption, and ongoing health monitoring. Key Account Management: Serve as the executive sponsor and primary strategic partner for top-tier enterprise and institutional clients, ensuring their long-term success, loyalty, and growth.
Retention & Expansion: Own the regions net revenue retention (NRR) targets, mitigating churn risks and proactively identifying opportunities for upsells and renewals within key accounts.
Cross-Functional Advocacy: Act as the voice of the customer, collaborating closely with Sales, Product, and Marketing to align company strategies with regional client needs.
Email : john@emiratalent.com
To apply for this job email your details to john@emiratalent.com