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Helpdesk Administrator II

  • by
  • Full Time
  • Dubai

Talabat

Helpdesk Administrator II Jobs in Dubai

 

About the job

As part of the Delivery Hero network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan and the United Arab Emirates.

Talabat was voted the UAE best food app in 2016/2017 by BBC Good Food with over 1,600+ employees, 3.8+ million users, 13,300+ of brands with more than 300,000 daily orders and we are just getting started!

What’s On Your Plate?

Be a part of Talabat IT Helpdesk team and provide IT technical support to the internal users.

What’s on Your Plate? (Core Responsibilities):

  • Analyse user requirements and troubleshoot desktop and user end problems.
  • Act as a Tier-1 Support for IT related issues register in IT helpdesk
  • Installation and troubleshooting of desktops, laptops and IP Phones
  • Maintain the IT asset documentation and ensuring that all assets are recorded, updated/removed.
  • Liaise with the vendors and other IT personnel for problem resolution.
  • Highly involve in on/off boarding of employees, setup the machines, required software and all the related setups.
  • Awareness of IT security best practices
  • Awareness of network and system structures
  • 2 -4 years of experience in Helpdesk environment.
  • Work in the shifts (As needed)
  • The following experience is relevant to us
  • User support
  • Desktop and laptop support
  • IP Phone support

Benefits

  • Working within Talabat means access to world’s leading perks and benefits, including:
  • Dynamic & innovative environment
  • Building the fastest growing, largest and most valuable network of online food ordering services in the world
  • Working with diverse, cross-cultural teams from over 55 nationalities
  • Developer Exchange Programs with other DH entities
  • Company events, hackathons, cultural and sports events
  • Fresh fruit, cereal, beverages, tea and coffee
  • Comprehensive healthcare as well as subsidized gym membership and parking
  • Relocation package (if required)
  • Competitive salary

 

 

 

To apply for this job please visit deliveryhero.wd3.myworkdayjobs.com.