Website Al Bonian FM
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Job Details
Job Position – Helpdesk Agent
Company Name – Al Bonian FM
Requirements:
1–2 years of customer service or helpdesk experience, preferably in FM.
Knowledge of Microsoft Dynamics.
Must have good verbal and written communication skills in English.
Basic knowledge of MS Office.
Strong customer service and multitasking skills.
Ability to work under pressure and ensure timely resolution of requests.
Flexibility to work night shifts.
Key responsibilities:
Receive, log, and manage customer complaints and service requests through Microsoft Dynamics.
Coordinate with FM teams to ensure timely service delivery.
Monitor work orders and follow up to meet SLA requirements.
Respond to customer inquiries and provide service updates.
Escalate urgent issues and unresolved complaints.
Maintain accurate records and prepare helpdesk reports.
Ensure customer satisfaction and service quality.
Candidates fulfilling the above criteria can share their CVs at : hr@albonian.fm with Subject: Helpdesk Agent
To apply for this job email your details to hr@albonian.fm