Website Dicetek
Job Details
Job Position – ICT Service Delivery Manager
Company Name – Dicetek
Location: Dubai (UAE)
Key Accountabilities:
·Manages and is responsible for day-to-day activities of one or more unit of operations.
·Strategic planning and execution to enhance profitability, productivity, and efficiency throughout the company’s operations.
· Manage the daily/weekly/monthly P&L
· Develop annual operating budgets and provide fiscal direction of the department.
· Oversees the daily operation of the call center and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT.
· Prepares/reviews financial and/or operational analysis and reports on a daily/weekly/monthly basis.
· Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritize their actions for the day.
· Participate in monthly and quarterly ATAC meetings
· Develops or assists with the development and implementation of policies and procedures consistent with those of the organization.
Experience:
A minimum 5 years of experience preferably in Service Management within an International IT / Telecommunications organization.
Experience Service Support and Delivery role.
Good understanding of ITIL for service management
ICT, Servicedelivery Manager
Email : Rumana@dicetekuae.com
To apply for this job email your details to Rumana@dicetekuae.com