Website BPO
Job Details
Job Position – IT Manager
Company Name – BPO
Job Responsibilities:
– Management of IT Infrastructure & Critical Services
– Network administration and recommendations
– On premises and cloud backup monitoring and management
– Email system administration
– Quarterly health checks, Recommendations and reporting to management team
– Work & lead a team of engineers to resolve open tickets as per agreed SLAs
– Excellent knowledge of MS Windows Server Operating Systems
– Hands on experience & knowledge on RAID Configurations
– Knowledge of server migrations for 2012 to 2022
– Troubleshooting knowledge of IOS & MAC based products
– Strong troubleshooting knowledge of MS Outlook and InTune
– Strong knowledge & experience on O365 management
– Hands on troubleshooting knowledge of LAN / WAN & WiFi issues
– Knowledge of various backup technologies and practices
– Hands on working knowledge of Active Directory, GPO, DNS, DHCP records and updates
– Knowledge of Firewalls setups, rules
– Knowledge of IT asset management, Documentation
– Manage relationship with vendor & suppliers
– Act as a bridge between Management, Users & L1 Support Engineers
– Manage work rosters of L1 support engineers, share work based on skill set and availability
– Knowledge on incident investigation & reporting
– Knowledge on Project Management & reporting
– Ability to manage Change Management
– Knowledge on NABIDH, DHA & ADICS requirements
– Candidates with prior experience from Medical Domain would be preferred
Certifications:
– MCSA
– CCNA
– ITIL
– Prince or PMP (added benefit for project management).
Email : Jobs@ibtevolve.com
To apply for this job email your details to Jobs@ibtevolve.com