Home » IT Manager

IT Manager

  • by
  • Full Time
  • Dubai
  • Salary: 200 - 20000

Website Hogarth Worldwide

IT Manager Jobs in Dubai



Hogarth Worldwide is the world’s leading creative content production company. Born to make the best work brilliantly, we combine craft, insight and technology to bring creative work to life for many of the world’s most famous brands.

A Hybrid working model

Now offices are fully open we have embraced a hybrid working model, which allows our employees to split their time between the office and other locations, something we hope will provide everyone much more flexibility to their working week. The expectation is that working life at Hogarth will involve working from the office for about 50% of the time for most people. Please speak to the Talent Acquisition team to find out more information.

The Role:

The primary function of the Production Support Engineer is to support the production users and workstations, maintaining and troubleshooting systems as required, with the aim of providing a stable and fully functioning production environment, either onsite or remotely. They will also be involved in the implementation of new production environments, from workstations to new studios within EMEA.

The role will be required to work on a flexible rota, being available from 9am to 6pm weekdays, including telephone support and regular onsite support at weekends and for other out of hours production work, including any On Call / Rota system that is required.

Key Responsibilities:

  • Implementation of new production environments – support, maintain, administer and troubleshoot production equipment and systems
  • Assist in the deployment of Hogarth facilities and turnkey production systems
  • Install and test new facilities and equipment
  • Analyse and rectify?technical faults on?equipment and systems
  • Escalate and formally report faults to specialist engineers (including third party support when required)
  • Communicate production issues with team colleagues and management and provide workable solutions
  • Document and update documentation on standard procedures in real time
  • To complete project work as set by the team manager / senior engineer
  • Able to liaise directly with the team manager and deputise as necessary
  • Project planning and scoping alongside Hogarth Senior Management Teams
  • Responsible for all client application updates, ensuring all teams have software available at all times via Hogarth Self Service.
  • 3rd party vendor management
  • Asset management – tag, record, deploy and track all equipment going in/out of studio
  • Logistics management, pack and dispatch IT equipment to teams across the Dubai
  • Facilities co-ordination between wider Hogarth teams and the Element Studio. Ensuring all resources have the equipment and set up they require to work productively.
  • Out of hours IT support be it on call or planned projects
  • Administration support for dedicated servers
  • Troubleshooting any data sync issues
  • Remote support for Non-US GEO Teams
  • Security and Compliance auditing for use
  • Account creation and maintenance
  • Available to attend client meetings as needed on UK and US timezones

Essential Experience & Skills Required:

  • Experience in similar role in a media production environment
  • An good working knowledge of media production processes and services
  • General “can-do” service attitude
  • Excellent time management skills & multi-tasking abilities within tight deadlines
  • Excellent communication and organisational skills
  • Be able to work independently as well as part a team
  • Form good working relationships with end users
  • Effective problem solving, able to recognise root causes and identify ways to overcome them
  • Able to adapt to new working methods & practice technology advances
  • Keep abreast of changes in technology by investigating new systems, techniques and equipment
  • Good knowledge of Mac OSX, Networking, File systems, SAN / NAS and Adobe Creative Suite.
  • Technical Experience of BASH Scripting /CLI
  • JAMF Casper knowledge



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To apply for this job please visit www.hogarth.com.