Website APAR
Job Details
Job Position – IT Service Management / Service Desk
Company Name – APAR
Location: UAE
Experience: 8–15 years
Notice Period: Immediate joiners / maximum 30 days preferred
Hiring for an experienced professional to join our team and support enterprise IT service operations.
Key Responsibilities
Manage Incident, Service Request and Service Catalog processes using ServiceNow
Handle ticket triage, prioritization, escalation and SLA management
Provide hands-on support for Microsoft Intune device provisioning and troubleshooting
Ensure ITSM processes are aligned with ITIL best practices
Perform root cause analysis and support problem resolution
Prepare and maintain SOPs, knowledge articles and process documentation
Coordinate with technical teams and business stakeholders for timely issue resolution
Deliver excellent customer service and ensure a high-quality end-user experience
Support enterprise applications including Oracle Fusion
Mandatory Skills
8+ years of experience in IT Service Desk / IT Service Management / IT Service Delivery
Strong hands-on experience with ServiceNow
ITIL Certification – Mandatory
Experience with Microsoft Intune
Incident & Service Request Management
SLA, escalation and ticket management
Strong communication and stakeholder management skills
Ability to work effectively in a team environment
Qualifications
Bachelor’s degree in IT, Computer Science or related field
ITIL Foundation certification is mandatory
ServiceNow certification is an advantage
Microsoft 365 / Endpoint Management certifications are an advantage
Email : shilpa.singh@apar.com
To apply for this job email your details to shilpa.singh@apar.com