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IT Support Engineer

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  • Full Time
  • Dubai

Website Etisalat Technology Services

IT Support Engineer Jobs in Dubai


About the job

We at Etisalat Technology Services LLC, are looking for a “Cloud AWS L2 Support Engineer” for our Professional Services Team.

Position: Cloud AWS L2 Support Engineer

Principal Functions (Major Areas of Responsibility):

Cloud Support Engineers enable customers to operate and support effectively their AWS environment providing continuous service improvements and operating the environment at satisfaction of our customers.

Experience: 3+ years

Education: Bachelors in Computer Science, Electrical/Computer/Software Engineering.

Related Professional Training, Certification or Membership: AWS relevant certifications

Roles & Responsibilities:

• Running cloud operations managed services in AWS: Operate, support and improve the service managed leveraging AWS security capabilities, Well Architecture Assessment, Trusted Advisor, etc., with following responsibilities:

o Updates the documentation of the environment.

o Proactive maintenance of the customer IT environments (Schedule patching, Identify improvements etc.).

o Responsible for proposing operational customer infrastructure improvements.

o Point of contact of technical escalation for customer related issues

o Write Service Operational Procedures (SOPs) OP’s and train L1 team.

• Communications: fluently communicate with infrastructure, technical, architectural and business audiences by listening to the customer and collaborating with peer teams – verbally and in written form.

We are looking for someone who is passionate about:

• Cloud and IT Architecture with AWS, IT Design and IT Environment (Requirements gathering and analysis, Conceptual cloud architecture, Building blocks, Workload types, Migration patterns and tools).

• Cloud Migrations, Operations and Optimization (IT Operational best practices, ITIL process groups, deficiencies and remedies, Modern IT operating models).

Candidates should have demonstrated experience in the following areas:

• Support and execute AWS cloud migrations of enterprise application workloads to the cloud (SAP, Oracle, Application Portfolio Optimization).

• AWS Managed Service Operations: effectively managing team for support, operations and service improvement (patching with SSM, Trusted Advisor Analysis, Well Architecture Framework Assessment, etc.).

• Implementing cloud capabilities in AWS (other technologies are would be considered as Azure, OpenStack, DevOps, VMware, Hybrid/Public Cloud).

Soft Skills:


• Excellent communication and training skills

• Outstanding customer handling, friendly and goal-oriented

• Ability to communicate / translate to Customer-level

• Being able to understand complex business processes and activities

• Flexible work approach, based on the job requirements



To apply for this job please visit www.linkedin.com.