Website Alpha Data Recruitment
Job Details
Job Position – IT Support Engineer
Company Name – Alpha Data Recruitment
Required Filipino Candidate with Driving license and car
Key Responsibilities:
-First-Line Support: Address incoming client inquiries via phone, email, or chat and provide timely responses.
-Issue Resolution: Diagnose and resolve technical issues by following established processes and escalating complex cases to L2 and L3 support.
-Documentation: Maintain detailed records of all client interactions, issues, and solutions in our ticketing system.
-Client Communication: Keep clients informed of issue statuses and provide instructions for issue resolution when necessary.
Requirements:
-Proven experience in a technical support or helpdesk role.
-Excellent communication and problem-solving skills.
-Ability to work well in a team and collaborate with others.
-Patience and a strong customer-centric attitude.
Email : asif.m@alpha.ae
To apply for this job email your details to asif.m@alpha.ae