IT Support Executive

IT Support Executive Jobs in Dubai

 

Position Title : IT Support Executive
Reports to : IT Manager
Department : Information Technology

JOB PURPOSE:

Provide required IT Helpdesk support for various Business Users for the smooth functioning of IT related business activities and Assets management.

JOB DIMENSIONS:

Financial Data & Number of Staff Supervised:

 

KEY ACCOUNTABILITIES:

1) Description

Accountable for hardware (Desktop/Laptop/Printers/Monitors) uptime for all users in UAE

Accountable for connectivity uptime for Tablets of Van sales team

Trouble shooting various software (Windows/Android/iOS/ MS Office/Google Mail/Mobicontrol) related issues reported by Users at the first level (L1) and escalate the issue if required.

Supports Warehouse team during stock takes

Configuration of new PC’s / Laptop / Tablet for users and Van locations

Tracking and Managing of Data Sim Cards

Reset of Google Account password

Resolve LAN / WiFi Network related issues reported by users for the smooth functioning and accessibility of users

Employee Checklist clearance. Assets clearance, Biometric access, Email, AD access, etc.

2) Performance Indicators

Location / Warehouse / Van uptime

Location / Van uptime

Warehouse uptime

Installation Reports

IT Helpdesk / email request forms

IT Helpdesk Tickets

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