Website Neweast
Job Details
Job Position – Junior IT Executive
Company Name – Neweast
Dept: IT Business Systems
Location: JAFZA, Jebel Ali – Dubai
Roles and Responsibilities:
Infrastructure & System Maintenance:
Regularly manage and maintain backups of databases and critical files to ensure data integrity and availability.)
Manage and Maintain Secured Access for CCTV recordings, biometrics, Access doors, Email, printers, scanners, barcode printers, hand-held terminals.
Assist with the installation, deployment, and ongoing maintenance of network infrastructure, network devices, and IP phones.
End-User Support & Troubleshooting:
Provide First Level functional support for all Software Applications. guiding users through processes and resolving common application-related queries.
Provide First Level technical support and troubleshooting related to hardware, software, network, Telephony, Communication devices and peripheral issues.
Perform scheduled and ad-hoc software installations and upgrades on user systems, ensuring minimal disruption to operations.)
Documentation & Reporting:
Accurately record all support requests, resolutions, and relevant details in a support log for ongoing review and performance analysis.
Qualification and Relevant Experience:
Bachelor’s degree in computer science or engineering.
2-3 years of experience in a IT infrastructure or support role.
Certification in networking and security domains is highly preferred
Strong experience in handling IT support desk.
Strong knowledge and experience in handling installation, deployment and maintenance of network and network devices, IP phones.
Strong knowledge of TCP/IP, DNS, VLANs, WLAN/LAN.
Strong knowledge and experience in firewall, email and end-point security
Knowledge in any ERP, CRM, Warehouse management, o365, Share point applications (added advantage)
Knowledge in maintaining database backups (Primary)
Exposure to Windows servers, Cloud server and services.
Troubleshooting
Email : recruitment@neweast.co
To apply for this job email your details to recruitment@neweast.co