Website Dicetek
Job Details
Job Position – Production Support Engineer
Company Name – Dicetek
Location: Abu Dhabi
Availability: Immediate Joiner
Shift Work: Required (Rotational)
This role involves monitoring live systems, handling incidents, performing first-level troubleshooting, and ensuring service continuity across environments.
Key Requirements:
-1–3 years of experience in Production Support / Service Desk / IT Operations
-Strong communication & analytical skills
-Experience with ticketing tools (ServiceNow / JIRA / Remedy)
-Basic SQL & Linux/Windows troubleshooting
-Understanding of ITIL practices
-Open to rotational shifts (24×7)
Nice to Have:
-Experience in Banking / Financial systems
-Familiarity with monitoring tools (Dynatrace, Grafana, AppDynamics)
-ITIL v4 Foundation (Preferred)
Email : syed@dicetekuae.com
To apply for this job email your details to syed@dicetekuae.com