Website KRS Logistics
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Job Details
Job Position – Senior Customer Service Executive
Company Name – KRS Logistics
The ideal candidate should have a strong background in freight forwarding and logistics, with excellent customer-handling skills and the ability to independently manage shipments from booking through to final delivery.
Key Responsibilities:
-Handle day-to-day customer inquiries and provide prompt and accurate updates
-Manage and coordinate Import & Export shipments from booking to delivery
-Coordinate with customers, shipping lines, overseas agents, transporters, and internal teams
-Follow up on vessel schedules, bookings, cut-offs, documentation, and shipment status
-Prepare, check, and follow up on shipping documents such as BL, AWB, Commercial Invoice, Packing List, COO, VGM, etc.
-Ensure customers are regularly updated on shipment progress and any operational changes
-Coordinate closely with the Operations and Documentation teams to ensure smooth shipment handling
-Resolve customer queries, shipment issues, and operational challenges in a timely manner
-Follow up with shipping lines and service providers for bookings, documentation, schedules, and other requirements
-Monitor pending documents, payments, delivery arrangements, and other shipment-related matters
-Maintain strong and professional relationships with customers and overseas partners
-Handle multiple shipments and customer requirements efficiently while meeting deadlines
-Take ownership of assigned customers and ensure a high level of service at all times
Requirements:
-Minimum 5 years of experience in Logistics / Freight Forwarding
-Strong knowledge of Import & Export procedures
-Solid experience in Sea Freight and/or Air Freight
-Good knowledge of shipping documentation and freight forwarding operations
-Excellent communication and customer-handling skills
-Strong coordination, follow-up, and problem-solving abilities
-Ability to work independently and take responsibility for assigned shipments and customers
-Ability to work under pressure and manage multiple tasks simultaneously
-Well-organized, proactive, and detail-oriented
-Immediate availability will be an advantage
Location: Dubai, UAE
Logistics / Freight Forwarding
Female candidates preferred
Experience: Minimum 5 years
Email : u.veronica@krslogistics.org mention “Senior Customer Service Executive – Dubai” in the email subject.
To apply for this job email your details to u.veronica@krslogistics.org