Service Desk Engineer

Job Details

Job Position – Service Desk Engineer

Company Name – Mindpool Technologies

Language – English & Arabic
Location- Abu Dhabi
Mode of Hiring: – Permanent

•        To provide Operational Support in the domain of Service Desk.
•        Experience in ITSM Tools (Manage Engine) and remote support tools
•        Support the following technologies: Windows, MS Office, Laptops & Desktops, Basic LAN/WAN connectivity
•        Experience in Active Directory, Shared Folder Management, Mailbox Management, User Account Management
•        Receive Help desk calls & Log tickets for all requests/incidents raised over calls
•        Managing and Responsible for Incident Handling, Service Requests and Escalation Management.
•        Professional and proactive approach in resolving End User issues
•        Update tickets with exact information/requirement from users & Escalate tickets to respective teams
•        Engage with other teams for any tickets that requires troubleshooting or extended support
•        Should be an active Team Player across various IT domains
•        Proficient in achieving high First call resolution through troubleshooting, assisting users and willingness to go an extra mile for customer satisfaction.
•        Experience with Report Generation, updating knowledge base and maintaining Helpdesk with relevant and up to date information.
•        Demonstrate Good Professional Ethics in managing the customer environment.
•        Excellent communication skills (English & Arabic)
•        ITIL V3 Foundation Certified (Preferred)

Email : vijin@mindpool-tech.com

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