Website We Search
Job Details
Job Position – Service Desk Engineer
Company Name – We Search
Location: Dubai, UAE
Availability: Immediate to 15 Days
Priority: UAE based and MOFA attested
(Outside UAE: immediate joiners only who previously worked in UAE )
Responsibilities:
Service Desk Support:
– Serve as the first point of contact for users via phone, email, or ticketing system.
– Log, categorize, and assign incidents and service requests.
– Perform basic troubleshooting for hardware, software, email, network, and printer issues.
– Reset passwords and manage basic user account tasks (e.g., Active Directory).
– Escalate unresolved issues to Level 2 or relevant support teams.
– Provide timely updates to users on ticket status and resolution.
Infrastructure Monitoring:
– Monitor systems, network devices, servers, and applications using monitoring tools (e.g., N-able, SolarWinds, Zabbix and ManageEngine).
– Respond to alerts by verifying, documenting, and escalating issues to the appropriate team.
Key Skills and Qualifications:
– Bachelor’s degree or diploma in Computer Science, IT, or related field.
– 2-5(UAE) years of experience in a technical support/monitoring role.
– Basic knowledge of Windows OS, Microsoft Office, Active Directory, and remote support tools.
– Familiarity with ITSM ticketing tools (e.g., ServiceNow, Symphony).
– Understanding of basic networking and server concepts
Email : Ruksana@wesearchinc.com
To apply for this job email your details to Ruksana@wesearchinc.com