Website Hawthorn Suites By Wyndham
Table of Contents
Job Details
Job Position – Reservation Agent
Company Name – Hawthorn Suites By Wyndham
Location – Abu Dhabi.
Employment Type: Full-time
Department: Reservations / Front Office
Experience: 1–2 years preferred
Job Summary:
Looking for a professional and customer-focused Reservation Agent to join our team. The successful candidate will be responsible for handling reservations, assisting guests with booking inquiries, and ensuring accurate and efficient reservation services.
Key Responsibilities:
– Handle room, restaurant, or travel reservations by phone, email, and online platforms.
– Respond promptly and professionally to customer inquiries.
– Provide accurate information regarding availability, rates, policies, and services.
– Process new bookings, cancellations, amendments, and confirmations.
– Maintain accurate reservation records in the booking/PMS system.
– Coordinate with Front Office, Sales, Housekeeping, and other departments as required.
– Handle guest requests and resolve reservation-related issues.
– Follow company procedures and maintain high standards of customer service.
– Assist with upselling rooms, packages, upgrades, and additional services when appropriate.
Requirements:
– Previous experience in reservations, front office, customer service, or hospitality is preferred.
– Excellent communication and interpersonal skills.
– Good computer skills and proficiency in Microsoft Office and reservation systems.
– Strong organizational skills and attention to detail.
– Ability to handle phone calls, emails, and guest inquiries professionally.
– Good problem-solving and multitasking abilities.
– Ability to work effectively under pressure in a fast-paced environment.
– Positive attitude with a strong customer-service mindset.
– Good command of English; additional languages are an advantage.
Email: hr2@hawthornabudhabi.com
To apply for this job email your details to hr2@hawthornabudhabi.com