Website Marc Ellis
Job Details
Job Position – Service Desk Support Officer
Company Name – Marc Ellis
Location: Abu Dhabi
Duration: 12 Months (Extendable)
Join team and be part of a dynamic environment driving digital transformation!
Key Responsibilities:
Provide first-line support via phone, email & ticketing tools
Troubleshoot hardware, software & network issues
Document interactions & solutions in service management tools
Use remote support tools for efficient troubleshooting
Escalate complex issues & ensure clear communication with clients
Continuously improve processes & customer satisfaction
Requirements:
Bachelor’s in Computer Science, IT, or related field
2+ years’ experience in a technical support/service desk role
Solid understanding of IT infrastructure, cloud, and cybersecurity
Strong communication, problem-solving & multitasking skills
Email : Pavan@marc-ellis.com
To apply for this job email your details to Pavan@marc-ellis.com