Technical Support Engineer

Job Location: Riyadh or any KSA Based Candidates willing to work in Riyadh with Transferrable IQAMA.Job Description:
Provides L1/L2 support for telecom and network systems, assisting field engineers, NOC, and customers with troubleshooting, configuration support, and issue resolution. The role ensures minimal downtime, smooth service delivery, and adherence to STC, Zain, Salam, and CITC standards in the Saudi telecom market.

Key Responsibilities:
– Provide technical support for telecom & IP network systems during rollout and operations.
– Troubleshoot and resolve network faults (RAN, Core, Transmission, IP/MPLS, Fiber).
– Assist site engineers with remote guidance during installation, configuration, and integration.
– Respond to customer/vendor technical issues and track them until resolution (ticketing system).
– Coordinate with NOC, vendors (Huawei, Ericsson, Nokia, ZTE), and operators (STC,Zain).
– Perform health checks, log analysis, and remote diagnostics.
– Support software upgrades, patches, and configuration changes.
– Document solutions, issue trackers, and knowledge base articles.
– Escalate complex issues to vendor TAC (Technical Assistance Center) when required.
– Ensure compliance with SLA commitments, CITC regulations, and operator QA/QC standards.

Required Technical Skills (Saudi Market Focus):

– Mobile & Core Networks:
– Understanding of 2G / 3G / 4G LTE and basic knowledge of 5G NR.
– Familiarity with RAN alarms, KPIs, and performance parameters.
– Basic Core Network concepts (MSC, SGSN, EPC, IMS).
– Experience using OSS/NMS platforms (Huawei U2020, Ericsson ENM, Nokia NetAct).

Transmission & Fiber:
– Microwave link troubleshooting (Ericsson Minilink, Huawei RTN, Nokia MW).
– IP Transmission knowledge: PDH, SDH, Ethernet/IP/MPLS.
– Fiber optic basics: splicing, OTDR test interpretation, OSP/ISP fault analysis.

Networking & Tools:
– Strong understanding of TCP/IP, VLANs, Routing & Switching (Cisco, Huawei, Juniper).
– Familiarity with CCNA/HCIA-level concepts.
– Familiarity with tools like Wireshark, Spectrum Analyzer, Site Master, OTDR.
– Experience with ticketing systems (Remedy, ServiceNow, Jira, etc.).

Compliance & Standards:
– Awareness of Saudi telecom regulations (CITC).
– Knowledge of ITIL processes (Incident, Problem, Change Management).

Qualifications:
– Bachelor’s degree in Telecommunications, Electrical, Computer, or Electronics Engineering.
– 3–5 years of experience in telecom/network technical support (L1/L2).
– Hands-on with vendor equipment (Huawei, Ericsson, Nokia, ZTE).
– Certifications preferred: CCNA/HCIA,ITILFoundation, vendor-specific certifications (Huawei HCIA/HCIP, Nokia NFM, – – —– – Ericsson Certified Associate).