Website InkCruit Consulting Services
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Job Details
Job Position – Telesales Manager
Company Name – InkCruit Consulting Services
Experience: 10+ Years
Location: Dubai, UAE
With 10+ years of experience in telesales, BPO, call center, or inside sales operations.
The ideal candidate will have strong leadership skills, a proven track record of achieving sales targets, and the ability to manage large telesales teams. The candidate will be responsible for driving revenue, improving team productivity, monitoring KPIs, coaching Team Leaders and sales executives, and ensuring consistent achievement of business targets.
Key Responsibilities:
Manage and lead the overall telesales operation and sales floor.
Develop and implement strategies to achieve daily, weekly, and monthly sales targets.
Manage Team Leaders and telesales executives and ensure effective team performance.
Monitor key sales KPIs including FTD, conversion rate, calls, talk time, productivity, revenue, retention, and attendance.
Conduct regular performance reviews and identify areas for improvement.
Coach and mentor Team Leaders and sales teams to improve sales performance.
Set clear individual and team targets and ensure accountability.
Analyze daily and weekly sales reports and take corrective action where required.
Monitor call quality and ensure sales teams follow approved scripts, processes, and compliance requirements.
Work closely with HR and Recruitment teams to plan manpower requirements and team expansion.
Identify performance gaps and implement improvement plans, including PIP where required.
Motivate teams through effective incentive structures, contests, recognition, and performance management.
Ensure proper lead allocation and maximize lead conversion.
Coordinate with Operations, MIS, QA, HR, and senior management to improve overall sales performance.
Prepare and present sales performance reports and business updates to management.
Identify market trends, customer requirements, and opportunities to improve sales results.
Ensure proper adherence to company policies, procedures, and compliance standards.
Handle escalated sales or customer-related issues when required.
Maintain a strong performance-driven and professional culture across the sales floor.
Email : hr@inkcruit.com
To apply for this job email your details to hr@inkcruit.com